Política de envío

SHIPPING POLICY

ORDER PROCESSING

All orders are processed within 1–3 business days after your order has been successfully placed.

Orders are not processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

ESTIMATED DELIVERY TIME

Our estimated delivery time is 6–9 business days after your order has been processed and shipped.

Please note that delivery times are estimates and may vary depending on your destination, shipping carrier, customs procedures, and other circumstances beyond our reasonable control.

SHIPPING DELAYS

While we do our best to ensure your order arrives within the estimated timeframe, delays may occasionally occur due to circumstances outside our control, including carrier delays, customs processing, weather conditions, or other unforeseen events.

If your order has not arrived within the expected delivery timeframe, please contact us at:

mausepadejasi@gmail.com

We will do our best to assist you and help locate your order.

CUSTOMS, DUTIES & TAXES

For international orders, your destination country may impose customs duties, import taxes, or other fees.

Unless otherwise stated at checkout, any customs duties, import taxes, or similar charges imposed by the destination country are the responsibility of the customer.

Customs policies and charges vary by country, and we recommend checking your local regulations before placing an international order.

INCORRECT OR INCOMPLETE ADDRESS

Please make sure that your shipping address is complete and accurate when placing your order.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply if reshipment is requested, subject to applicable consumer protection laws.

LOST, DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or different from what you ordered, please contact us at mausepadejasi@gmail.com as soon as possible.

Please provide your order number and, where possible, photographs of the package and product so that we can investigate the issue and provide an appropriate solution.

For customers in the European Union and other jurisdictions with mandatory consumer protection laws, nothing in this Shipping Policy limits or excludes your statutory rights.

DELIVERY RESPONSIBILITY

For orders shipped using a carrier selected by us, Pad Nova remains responsible for the goods during transportation until they are delivered to you, except where applicable law provides otherwise.

CONTACT

If you have any questions regarding your order or shipping, please contact Pad Nova at:

mausepadejasi@gmail.com