Política de reembolso

RETURN & REFUND POLICY

15-DAY RETURNS

We want you to feel confident when purchasing from Pad Nova. You have 15 days from the date you receive your order to request a return, subject to the conditions below and any mandatory consumer rights applicable to your purchase.

To request a return, please contact us at:

mausepadejasi@gmail.com

Please include your order number and the reason for your return. We will provide you with the necessary return instructions.

RETURN CONDITIONS

For returns made under our 15-day voluntary return policy, the product should be returned in its original condition, together with its original packaging and accessories where applicable.

The product may be inspected upon return. This policy does not limit or exclude any statutory consumer rights that apply in your country.

RETURN SHIPPING

Unless otherwise required by applicable law, customers are responsible for the direct cost of returning an item when returning it because they have changed their mind.

If the product is defective, damaged, incorrect, or does not conform to the purchase agreement, we will handle the return in accordance with applicable consumer protection laws.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order after delivery and contact us as soon as possible if your product arrives damaged, defective, or different from what you ordered.

Please email mausepadejasi@gmail.com with your order number and, where possible, photographs showing the issue.

We will review the case and provide the appropriate solution in accordance with applicable consumer protection laws.

REFUNDS

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Processing times may vary depending on your bank or payment provider.

For customers in the European Union, statutory withdrawal and refund rights will be handled in accordance with applicable EU and national consumer protection laws. For online purchases of goods in the EU, consumers generally have a 14-day statutory withdrawal period from delivery.

LEGAL RIGHTS

Our 15-day return policy is a voluntary benefit offered by Pad Nova and does not affect, restrict, or replace any mandatory consumer rights applicable in the customer's country, including statutory withdrawal rights and legal guarantees for defective or non-conforming products.